Shipping & returns

Return Policy/14 Days Money Back Guarantee

Cooler Master takes great pride in the quality of the products that we sell and, as a direct result, offers a 14-day money back guarantee on all Cooler Master products still in its/their original sealed packaging.


There are some rules, however:

  • The customer is required to take care of any shipping and handling fees. These fees are non-refundable by Cooler Master. This naturally excludes items shipped incorrectly by Cooler Master.
  • A fifteen percent (15%) restocking fee may also be deducted from your refund or credit if the product has been opened or used.
  • Refunds will only be issued once the product has been received and successfully tested by Cooler Master.
  • To return merchandise please contact store@coolermaster.com.tw within 10 days of receiving your order, and include your order number and reason for return.
  • When returning merchandise to Cooler Master, products should be in its/their original packaging, in as-new condition along with all documentation that were included in the original shipment.
  • The terms and conditions of each nation could be different, recommend customer to raise your question in Fanzone for Cooler Master best service.

 

Shipping Information 

This is the APAC region CM Store, which ships goods to customers around the Asia Pacific region. Our store shipping rates will always try to find the closest goods to your delivery address and provide you with the cheapest cost and quickest delivery option available.

Goods may sometimes ship from different warehouses to your location, depending on availability. For overly-large or heavy products such as cases, if you are having trouble with shipping, please contact us to see if we can find a solution for you.

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