This policy tells you:
This policy covers the services that are offered by the Cooler Master Technology Inc.
And sometimes it covers services offered by parts of our organization that operate as separate companies.
Our services sometimes link to services run by other companies, like embedded online videos such as Youtube or analytics platforms such as Google Analytics. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.
We're strongly committed to keeping your information safe. And to do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy.
At the same time, no service can be completely secure - if you have any concerns that your CM Fanzone account, CM Store accounts, or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.
Some companies that provide service to us run their services from different regions. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.
We'll give details about why we need your personal information and how we'll use it before you begin, unless it's obvious.
Information that you give us
We might ask for your name and contact details, your date of birth or locations, depending on what you're doing. For example: If you apply for an online RMA service, we might ask you about your contact information.
We automatically collect some technical information from these devices and web browsers even when you're not signed in to a Cooler Master (CM Fanzone) account. This might include:
When you register for a CM Fanzone account, or update your details or settings we ask for some personal information, like your email address and age.
We also collect information about how you use our services, like the articles you read.
When you register for a CM Store account, we'll also collect specific information needed to deliver your order, and process your payment securely.
When you give us any personal information we'll let you know how long we'll hold it for. And always stick to these principles:
We have to have a valid reason to use your personal information. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but it fits with the rights you have.
We use your information for these types of things:
We might use your information to contact you about different things, like:
We'll only contact you when we need to or when you've given us permission.
We'll never contact you to ask for your CM Fanzone or CM Store account password.
We'll only send you marketing email if you've agreed to this.
You can unsubscribe anytime.
We'll never sell your personal information. We do share it with others in these ways:
When you make something public
Like post a comment which the public can see.
When we use other companies to power our services
In order for us to give you quality experiences and to understand how you're using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, or to ask you what you think about our services.
We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.
When we share personal information with companies in the Cooler Master family
We might ask you to tell us your age
For example: When you want to get a CM Fanzone account or join our online/offline campaign
Sometimes we'll ask to get your parent or guardian's consent
You'll see a notification. We might also ask for some details from them.
Sometimes we'll tell your parents about your activities
For example, if you're under 13 and your parent has asked to see every creation you upload, we'll share it with them before it goes public.
What we do when you post, upload or share a creation
When you share your creation with us we'll try to tell you exactly what we're going to do with it.
Cookies are bits of data that are stored on your device. Some things on our websites wouldn't be able to work without these cookies. So they're always on when you visit us.
You can switch off some cookies and similar tracking technologies. Or your parent or guardian can do this if you're under 13.
You've got privacy rights, the same as adults, so get to know what they are you can:
If you're 13 or older, you can do this yourself, but not always.
Sometimes we'll be asking for your parent or guardian to do that.
If you're under 13 your parent or guardian probably has to do it for you.
For CM FanZone, it is possible to delete your account with immediate effect. However, it's important to note:
For CM Store, it is possible to have your account deleted by sending a request through our store contact form. Your account deletion will be performed within 2 working days of receiving your request. It's also important to note here that:
You're in control of your personal information, you have the right to:
What are cookies and tracking technologies?
Cookies are bits of data which are stored in your computer or mobile when you visit a website or app.
A few things on our websites wouldn't work without some cookies. Tech people call these "strictly necessary cookies". They're always on when you visit us.
But we want to use others like functional, performance and advertising cookies to make your experience more enjoyable. We'll only use them if you've agreed. You can always change your mind.
Bear in mind there are some other cookies out there from other companies. These "third-party cookies" might track how you use different websites, including ours. For example, you might get a social media company's cookie when you see the option to share something. You can turn them off, but not through us.
How long do cookies last?
Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so they're there when you come back.
How do I control my cookies and tracking?
You are always able to delete the cookies in the security settings of your browser.
Stopping all cookies might mean you can't access some Cooler Master services, or that some of them might not work properly for you.
We update this policy sometimes. If we make important changes, like how we use your personal information, we'll let you know. It might be a notice or an email.
For any other questions or comments about this policy speak to our legal department.
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please email [email protected]