Shipping & returns

Return Policy/14 Days Money Back Guarantee 

Cooler Master takes great pride in the quality of the products that we sell and, as a direct result, offers a 14-day money back guarantee on all Cooler Master products still in its/their original sealed packaging.


There are some rules, however:

  • The customer is required to take care of any shipping and handling fees. These fees are non-refundable by Cooler Master. This naturally excludes items shipped incorrectly by Cooler Master.
  • A fifteen percent (15%) restocking fee may also be deducted from your refund or credit if the product has been opened or used.
  • Refunds will only be issued once the product has been received and successfully tested by Cooler Master.
  • To return merchandise please contact us within 10 days of receiving your order, and include your order number and reason for return.
  • When returning merchandise to Cooler Master, products should be in its/their original packaging, in as-new condition along with all documentation that were included in the original shipment.
  • The terms and conditions of each nation could be different, recommend customer to raise your question in Fanzone for Cooler Master best service.